Complaints procedure
We want to provide a clear and professional service. If something has gone wrong, please tell us promptly so that the concern can be considered fairly.
How to make a complaint
You may complain by email to info@barristerchamber.co.uk, by telephone on +44 20 7046 9799, or in writing to Chamber of Ahmad Barrister, Office 6, Second Floor, 279A High Street, Hounslow TW3 1EF.
Please explain what happened, when it happened, the outcome you are seeking and the best way to contact you. If your concern is expressed orally, ask us to record it as a formal complaint if that is what you intend.
What happens next
- We will acknowledge the complaint promptly and confirm who will handle it, the issues understood, the process to be followed and the expected timetable.
- The complaint will be reviewed fairly and, where possible, by someone who was not directly involved. Further information may be requested if it is needed.
- We will provide a written outcome explaining the conclusions and any action proposed. We aim to complete the process as soon as reasonably possible and within eight weeks.
Complaint information is kept confidential except where disclosure is required or permitted by law or professional obligations. Records are retained and reviewed in accordance with applicable regulatory requirements.
Legal Ombudsman
If you are an eligible complainant and we have not resolved the service complaint within eight weeks, or you remain dissatisfied with our final response, you may ask the Legal Ombudsman to consider it. The service is free and independent.
Generally, a complaint must reach the Legal Ombudsman no more than one year from the act or omission complained about, or no more than one year from when you should reasonably have realised there was cause for complaint. It must also be referred within six months of our final written response.
- Website: legalombudsman.org.uk
- Email: enquiries@legalombudsman.org.uk
- Telephone: 0300 555 0333 (Relay UK: 18001 0300 555 0333)
- Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH
View the Legal Ombudsman’s decision data.
Conduct concerns and the Bar Standards Board
The Legal Ombudsman deals with complaints about service. Evidence of a possible breach of the BSB Handbook or serious professional misconduct may be reported to the Bar Standards Board. The BSB cannot normally award compensation or change the outcome of a legal case.
Read how to report a concern to the BSB. Postal address: Bar Standards Board, 289–293 High Holborn, London WC1V 7HZ.