Appointment and booking policy
Appointments are offered only after an initial suitability and conflicts check and are not confirmed until you receive written confirmation.
Requests and confirmation
You may request an appointment through the secure enquiry form. A requested date or time is provisional until it is confirmed in writing.
Fees
Any appointment fee, VAT treatment, work included and payment date will be confirmed in writing before the appointment. Cancellation and refund terms will be set out in the applicable quotation or client care letter; no blanket non-refundable term applies through this webpage.
Rescheduling and cancellation
Please give as much notice as possible if you need to change an appointment. Whether a fee is carried forward, refunded or retained depends on the agreed terms, work already done, notice provided and any unavoidable cost incurred. If we must reschedule, we will offer a reasonable alternative or explain the available options.
Attendance
Remote and in-person arrangements are confirmed for each appointment. The Hounslow office is by appointment only and does not accept walk-ins.
Legal deadlines
Booking or requesting an appointment does not stop a legal deadline. Tell us clearly about any deadline and take urgent protective steps unless a written engagement expressly covers them.